Your Account

It is highly recommended that you create an account with J&K Sales, Inc. when you are ready to check out. Having an account with us will allow you to view your past orders, track your order status, track your packages and return any items.

Shipping

Our shopping cart allows the buyer to choose between U.S. Postal Service, UPS and FedEx. The rates given by the shopping cart during check out are in real time, directly from the carrier. The prices are based upon weight of the packaged item. We do not add handling or packaging charges. If you desire another method, please contact us for a quote. Be sure to include your full street address, city, state, country, zip code and telephone number. Carriers other than the United States Postal Service will not accept P.O. Box addresses.

Note:
United States Postal Service and FedEx Express orders submitted before 12:00 P.M. (noon) EST on Monday thru Friday will usually ship the same day. United States Postal Service and FedEx Express orders submitted after 12:00 P.M. (noon) EST on Monday thru Thursday will usually ship the next day. United States Postal Service and FedEx Express orders submitted after 12:00 P.M. (noon) EST on Friday will usually ship on Monday. United States Postal Service and FedEx Express orders submitted on Saturday and Sunday will usually ship on Monday. UPS and FedEx Ground orders submitted Monday thru Thursday will usually ship the day after the order is submitted. UPS and FedEx Ground orders submitted on Friday will usually ship on Monday. UPS and FedEx Ground orders submitted on Saturday and Sunday will usually ship on Tuesday. The preceeding shipping times also include overnight and next-day shipments. We strive to ship orders as quickly as possible but we are at the mercy of the carrier's pickup schedules and must have time to schedule pickups. At times we can ship faster than stated above but use the above as a reference. If you have any concerns, please contact us before submitting your order.

International Buyers

Taxes, duties, custom's fees, VAT fees and any other costs are solely the responsibitity of the buyer. We prefer using U. S. Postal Service Global Express as this is the best method for the cost.

Custom forms will reflect the true and honest description of the item, that it is merchandise and the purchase price you paid. Please do not ask that we describe your purchase as a gift, lower the purchase value or in any way alter the true description of the item or transaction.

We will not accept orders from Indonesia or the Ukraine - no exceptions!

International Shipping

The rates and estimated delivery times given by the shopping cart during check out are in real time, directly from the carrier. The rates and estimated delivery times are not set by J&K Sales, Inc.. Understand that the delivery times are estimated and are at the mercy of international postal services and customs once the package leaves the United States. For example, The United States Postal Service (U.S.P.S.) usually states that the delivery time for Airmail Parcel Post is 4-10 days. In reality it takes 2-3 weeks for most countries and can take as long as two months. If you prefer to have your items shipped via the postal service, we highly recommend Global Express (EMS), which is insureable and fast. We also recommend Global Priority for its cost effectiveness and speed, but it is usually not insureable. You should always insure your shipments as there is always a chance that it may be lost in transit. Also, there is no real tracking of international packages through the postal service. Global Express is only trackable until it leaves the United States. If you must have tracking, use UPS, FedEx or Airborne Express/DHL.

Product Returns

If any product qualifies for return per our Policies, login to your J&K Sales, Inc. account, select your order and click on the return item link next to the product you wish to return. You must follow this procedure before attempting to repair or return the item. Any item returned without a defect, other than those originally described, is subject to a 15% restocking fee.